Case Study: Modernizing the Member Experience for Rehoboth Beach Country Club
Rehoboth Beach Country Club (RBCC), established in 1925, is a premier club of more than 1,000 members offering dining, recreational, and event services at a 150-acre site on the Rehoboth Bay. While the club is all about relaxing, it takes a lot of behind the scenes work to keep everything running smoothly – tee times scheduled, dining bills processed, club memberships updated and club members connected. The club’s previous IT provider offered slow response times, insufficient security tools, and limited on-site support. The resulting network instability from outdated servers and minimal cybersecurity protection left the club vulnerable on many fronts and at critical times throughout the year.
In 2023, RBCC partnered with ThinkSecureNet to upgrade, secure, and proactively maintain the club’s entire IT environment. The results were immediate: stronger cybersecurity, a fully revamped infrastructure, rapid customer service, and reliable systems ready for the club’s busiest seasons. As Assistant Manager Spaska Ivanova explains, “It is a total redo. We needed it.”
Before working with ThinkSecureNet, RBCC’s IT foundation simply could not meet the demands of a growing and modern hospitality operation. The club needed an end-to-end rebuild—not just an IT service contract.
ThinkSecureNet's Compehensive Solution
ThinkSecureNet deployed a layered technology and cybersecurity program designed to strengthen RBCC’s infrastructure from the ground up. Services included cloud-based security, network modernization, system monitoring, email protection, and fully managed support across servers, endpoints, and business applications.
Cybersecurity and Cloud Protection
Proactive Cybersecurity Services gives RBCC around-the-clock protection by constantly watching the club’s devices, cloud accounts, user logins, and network for anything suspicious. This proactive system helps catch problems early and stop threats before they can move laterally across the rest of the network.
Managed Backup and Business Continuity
ThinkSecureNet provides secure onsite server backups with offsite synchronization and continuous monitoring and troubleshooting. This multi-layered backup system ensures RBCC’s critical hospitality software and business data remain protected and recoverable. These systems provide both business continuity and disaster recovery solutions.
Enterprise Email Security
Filters are now in place through Email Threat Protection Services and Link Guard Email Services that block malware, phishing, ransomware, impersonation attacks, and spam across all inbound and outbound email. These services are in place regardless of device, location or network.
Infrastructure Modernization and Hardware Support
One of the biggest transformations involved rebuilding RBCC’s IT foundation. ThinkSecureNet provided new cabling/fiber throughout the property; replaced aging servers; installed new access points for robust wireless coverage; installed new access control and updated security systems. New devices purchased for the club now are installed and configured through ThinkSecureNet so they integrate seamlessly with existing systems.
Modern Productivity and Collaboration Tools
Along with cabling and hardware updates, ThinkSecureNet installed and provides continuous software support to RBCC with Microsoft Office 365 products. These tools provide cloud-based productivity applications, secure email, remote access, and seamless integration across devices.
Managed Support for Servers, Networks, and Endpoints
ThinkSecureNet monitors all of the club’s technology, makes sure software stays up to date with the latest patches, and offers as much remote help as needed—no limits, no extra charges—to keep everything running for the Talon Tribe and all Club members.
Proactive Engagement and Exceptional Customer Service
One of the defining advantages for RBCC is ThinkSecureNet’s responsiveness and proactive preparation—especially before high-traffic holiday weekends and the start of summer season.
“Their customer service is on a way higher level… When we have a problem, we call or email and we have a response right away.” - Spaska Ivanova
ThinkSecureNet even performs outreach during power outages or network disruptions. Regular monthly meetings also keep leadership aligned on performance, needs, and upcoming projects—something the previous provider did not offer.
Rehoboth Beach Country Club’s partnership with ThinkSecureNet transformed the club’s entire technology environment. Through a combination of cybersecurity, cloud services, infrastructure modernization, and exceptional customer service, ThinkSecureNet delivered not only a safer system—but a more reliable, responsive, and future-ready operation.
RBCC now operates with full confidence that its systems are monitored, protected, maintained, and supported—every day and especially when it matters most.
