Join the team

If you have a passion for helping people and technology, we invite you to join us in our mission to empower organizations to better serve their clients.

Our Core Values

Our Core Values

We recognize and promote values to achieve our mission and fulfill our vision.

“ThinkSecureNet invests in its team members to ensure every family member exceeds at personal betterment and professional learning. Come join a challenging organization that will help you excel in the area that you want to work in. If you’re interested in joining a wonderful team, please reach out to me or one of our team members.”
-
Kristen Jackson, SHRM, Director of HR and Accounting

Our Core Values Guide Each of Us as We Bring Our Talent and Knowledge Forward to Help Our Team Members, Clients, and Community.

Growth

Team, self, and company

Honesty

Transparency, truth, and integrity

Community

Volunteerism, involvement, and support

Family

Focus, fun-loving, and caring for family

Loyalty

Partnership, commitment, and dedication

Service Excellence

Confidence, security, and results

Innovation

Solutions, ideas, and methods

Support and Benefits Take Care Of You and Your Family, So You Can Focus On Your Mission of Caring for Our Clients.

ThinkSecureNet offers a comprehensive set of benefits that include medical insurance, flexible spending account, 401(k) with potential limited matching contribution, company profit sharing, AFLAC, paid time off, and holidays.

Delivering Client Satisfaction
“I am blessed to be part of an organization that empowers each of us to do the right thing, at work, home, and in the community.”
-
Mark Kosloski, Vice President of Sales

 

Job Title Location
Sales - Account Executive
Sales - Account Executive

We are currently accepting applications for a sales executive to work as part of our sales team to develop new business including but not limited to the tri-state area. Sales Executive will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy sales industry. We are seeking candidates that are outgoing, personable & comfortable working in a competitive sales environment.

AUTHORITIES / RESPONSIBILITIES:

  • Identify new sales opportunities
  • Maintain professional standards in sales & customer relationships
  • Develop sales opportunities by researching and identifying potential accounts
  • Provide technical information and explanations
  • Provide pre-sales technical assistance and product education
  • Provide after-sales relationship management
  • Generate leads and close new accounts by answering telephone, fax, and e-mail inquiries
  • Contribute to a positive & energetic environment

BENEFITS:

  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer sponsored events

POSITION TYPE:

Full-Time/Regular

Requirements

JOB REQUIREMENTS:

  • Outgoing personally, capable of engaging conversations with potential customers
  • Must have a high level of proficiency in Outlook, Calendar, Word, Excel and PowerPoint
  • Strong organizational skills and comprehensive follow-through
  • Flexibility to make decisions dynamically to ensure smooth and efficient office operations
  • Solid internet and web tool skills
  • Working knowledge of CRM database systems not required but a plus
  • Strong written and verbal communication skills
  • Ability to act quickly and efficiently to accomplish a wide variety of tasks

REQUIRED EXPERIENCE:

  • Five plus years in Sales, ideally in a Technology environment.
  • Ability to handle confidential and sensitive information with integrity and professionalism
  • Skills in all Microsoft office suite products, including Power Point and Excel
  • Ability to pivot between projects without sacrificing accuracy
  • Strong written and verbal communications skills
  • Outstanding organizational and time management skills
  • Ability to interact in a fast-paced, challenging environment, and with all levels of management
  • Strong organizational skills and ability to network professionally
  • Self-motivated and comfortable working both independently and as part of a team
  • Ability to meet and exceed sales goals
  • Sales or direct customer service experience
  • Ability to perform at a high level in a fast-paced environment

PHYSICAL:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Valid driver’s license with a Clear Driving Record
  • Willing to submit to a drug screen
  • Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

Where you want to be.
Low Voltage Admin Assistant
Low Voltage Admin Assistant
Job Type
Full-time
 
Description
We are seeking an organized and proactive Administrative Assistant to join our organization. You will support our infrastructure staff with clerical duties, including answering phones, making copies, and organizing files. When necessary, you will also input information into our database to ensure our electronic files are updated. We prefer candidates who have some administrative support experience, but we are willing to train the right person.
 

Administrative Assistant Job Duties and Responsibilities

  • Support office staff and executives with clerical tasks
  • Plan and schedule meetings, presentations, other office-related events, and travel arrangements; send reminders regarding upcoming appointments
  • Organize and maintain files and databases in a confidential manner
  • Manage communication including emails and phone calls
  • Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
  • Type out paper and electronic correspondence and prepare outgoing mail and packages for executives
  • Help prepare presentation materials

Administrative Assistant Requirements and Qualifications

  • High school diploma or GED certificate
  • 1+ years of experience as an administrative assistant a plus
  • Fast, proficient, and accurate typist
  • Proficient with Microsoft Suite and common office equipment
  • Excellent customer service and communication skills
  • Self-starter who works well independently
  • Professional demeanor
Headquarters
Help Desk - Technician I
Help Desk - Technician I

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

Duties/Skills:

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.

  • Responsible for installation and maintenance of desktop computers, applications and related technologies.
  • Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
  • Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
  • Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.
  • Work with help-desk ticket system to track and resolve issues.
  • The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
  • An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
  • Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
  • Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution

BENEFITS:

  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer sponsored events

POSITION TYPE:

Full-Time/Regular

Requirements

REQUIRED EXPERIENCE:

  • Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical
  • Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting.
  • Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification.

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

Headquarters or Remote
Cabling - Cable Technician I
Cabling - Cable Technician I

REPORTS TO: Team Lead

AUTHORITIES / RESPONSIBILITIES:

  • Installation and maintenance of the CAT5/6 and Fiber Optic cable plant throughout various locations.
  • Work closely with members of the IT staff to ensure very high levels of network availability and efficiency.
  • Install and maintain Cat5/6 and Fiber Optic network cabling infrastructure to meet business and technical requirements
  • Develop and implement network infrastructure changes via the established Change Management process
  • Act as technical resource to relevant network matters for other organizational units
  • Provide succinct and timely, up-to-date project / network documentation
  • Collaborate with IT team members, vendor services and others as necessary to assess near and long-term network capacity needs

JOB REQUIREMENTS:

  • Minimum of 2 years of the Network Cabling life-cycle; consisting but not limited to the construction, installation and maintenance, and removal of Cat5/6 and Fiber Optical cable plant infrastructure. BICSI Installer or Technician certification(s) preferred
  • Experience working in a team-oriented, collaborative environment
  • Highly self-motivated and directed, with keen attention to detail
  • Problem-solving abilities Ability to present ideas in user-friendly language

TOOLS:

  • CAT 5/6 installation/maintenance Fiber Optic installation
  • System Monitoring and Analysis Tools
  • Help Desk Ticketing Systems
  • Microsoft Excel and others as prescribed.

PHYSICAL:
Must be able to climb ladders, navigate enclosed spaces, and lift up to 50lbs.

BENEFITS:
Paid Time off Vacation/Personal Time Holidays

ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check
Headquarters
Low Voltage Cabling/Project Estimator
Low Voltage Cabling/Project Estimator
AUTHORITIES / RESPONSIBILITIES:
  • Prepares material takeoffs on the most complex projects, drawings, and plans.
  • Develop procedures for the preparation of estimates for modifications and additions to cabling project. Both new construction and building remodels
  • Prepare and/or supervise the preparation of estimates in accordance with the approved procedure for all phases of the works from the agreed engineering deliverables to the appropriate level of accuracy.
  • Review contractual documents and modifications to determine scope of work and scope of changes.
  • Assists project management with preparation of schedules
  • Work with contractors and subcontractors to plan, organize and direct activities to concerned with cabling construction projects
  • Establish project objectives, policies, procedures and performance standards within boundaries of company policy and contract specifications. Confer with supervisors and foremen to discuss such matters as work procedures, complaints and construction problems.
  • Initiate and maintain liaison with owners and other contacts to facilitate project activities
  • Monitor and control project through administrative direction of on-site foremen to ensure project is completed on schedule and within budget
  • Represent company in project meetings and attend strategy meetings
  • Work with contract administrator to manage financial aspects of contracts to protect company’s interest and simultaneously maintain good relationship with the customer
  • May requisition supplies and materials to complete project
  • Interpret and explain plans and contract terms to administrative staff, workers, and clients
  • Interfaces directly with clients
 
Headquarters

We Are Complexity Management Specialists

Experience the impact the right technology partner can have on your business.

I'm In!