Join Our Team & Build Your Future at ThinkSecureNet

If you have a passion for helping people and technology, we invite you to join us in our mission to empower organizations to better serve their clients.

Job Title
Location
Help Desk Support Technician job info icon
Help Desk Support Technician
Job Type
Full-time
 
Description
 

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

 

Duties/Skills:

 

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.

 

  • Responsible for installation and maintenance of desktop computers, applications and related technologies.
  • Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
  • Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
  • Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.
  • Work with help-desk ticket system to track and resolve issues.
  • The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
  • An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
  • Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
  • Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
  • Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution

BENEFITS:

 

  • 401K with employer match
  • Profit sharing plan
  • Competitive wages
  • Health Care Coverage
  • Paid time off
  • Employer sponsored events

POSITION TYPE:

 

Full-Time/Regular

 

Requirements
 

REQUIRED EXPERIENCE:



  • Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical
  • Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting.
  • Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification.

PHYSICAL:

 

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 

ADDITIONAL GUIDELINES:

 

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

 

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

 

Lewes, DE
IT Sales Executive job info icon
IT Sales Executive
Description

 

We seek a highly motivated and competitive sales executive to move our sales to the next level. We require a fighter who understands how to put the bread on the dinner table every night. A self-starter with no BS type of personality who knows how to work a room with the prospecting abilities of a gold hunter. If you understand the drive it takes to succeed and want to pave your way, SecureNetMD is the perfect small business you are looking for. 

 

Please have the following foundational capabilities before hitting the apply button:

  • High-Level Sales Expertise. If you have knowledge or experience with SPIN Solutions Selling or Gap Selling, this posting is directly for you.
  • Capability to talk to anyone and convey complex ideas to them.
  • Our core value, love what you do and show optimism toward solving complex problems.
  • Aptitude to create and establish relationships based on credibility and expertise.
  • Ability to demonstrate leadership in both the formal and informal capacity. 
  • A talent to establish yourself as a peer with the executive and C-suite individuals.
  • Strong prospecting skills and the ability to build your own book of business.
  • A must! Business Acumen. You must have an upper-level understanding of business and how business works across functional groups.
  • A solid understanding of the managed service space/cyber security, telecommunication, SaaS networking, etc.
  • The skills to develop and execute a robust sales strategy and market plan.

What you must do:

  1. Revenue Growth
    1. Drive $1.5 Million in business revenue within the fiscal year
    2. Make at least 25 Cold calls per day or whatever it takes to get there
    3. Make a minimum of 50 Outboard emails per day
    4. Get social, attend one networking event per week
    5. Have at least eight scheduled new meetings per month
    6. 4 New deals per month with an average deal size of $35,000
  2. Customer Loyalty
    1. Retain 95% of top-tier accounts over the year
    2. Conduct quarterly business reviews with all key accounts to identify new opportunities
  3. Market Expansion
    1. Additional revenue streams from new geographical regions, industries, or customer segments.
    2. Year-over-year       growth: achieve a 5% increase in overall sales year-over-year
  4. Brand Advocacy
    1. Advocates to promote the brand on social media, reviews, and personal networks.
    2. Stronger Reputation: positive testimonials and reviews
    3. Increase referral rate and customer retention rate.

 

What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your personal time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives are a part of our everyday lives here at SecureNetMD. Plus, a company car, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer.

 

Why us and not them? We know what we are doing in the IT world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the mastermind of the company, has been the sales leader. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client’s technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.

Requirements

Day to Day Activities:

  1. Achieve      Sales Targets
  2. Develop      New Business
  3. Manage      Key Accounts
  4. Understand      Client Needs
  5. Strategic      Planning
  6. Market      Intelligence
  7. Collaborate      Across Departments
  8. Forecasting      and Reporting
  9. Negotiate      and Close Deals
Fully Remote
Cabling Tech job info icon
Cabling Tech
Description

Duties/Skills:

  • Install, maintain, and repair cable systems, most often involved with television and internet services
  • Test and troubleshoot issues with network communication
  • Conduct thorough inspections of cable lines to ensure the system is working correctly
  • Repair related poles and towers to resolve cable issues
  • Pull, route, or label CAT5 or CAT6 cable
  • Install various support structures, including cable racks, j-hooks, innerduct, and other related structures
  • Communicate and collaborate with other members of the field service team to resolve complex issues
  • Provide high-quality service to all customers

BENEFITS:

  • 401K with employer match
  • Health Care Coverage
  • Profit sharing plan
  • Competitive wages
  • Paid time off
  • Employer sponsored events
Requirements

JOB REQUIREMENTS:

  • High school diploma or equivalent
  • 1+ years of experience installing, maintaining, and repairing cable for network communications
  • Valid driver’s license with a clean driving history
  • Strong knowledge of industry standard cable specifications
  • Communication skills with the ability to successfully collaborate with other members of the team
  • Solid problem-solving capabilities

PHYSICAL:

  • Lifts at least 100 pounds at one time and 60 pounds for an extended period of time
  • Relocates a twelve-foot stepladder without assistance
  • Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders
  • Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis
  • Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English
  • May use a standard ladder with carrying tools
  • Must be committed to excellence and generate a high quality of work
  • Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment

ADDITIONAL GUIDELINES:

  • 18 years of age or older.
  • Able to provide proof of US Person Status
  • Willing to submit to a drug screen
  • Willing to submit to a background check

Job Location:

  • Lewes, DE, United States
  • No relocation assistance provided

Position Type:

  • Full-Time/Regular
Salary Description
$24 to $30 per hour
Wilmington, DE
IT Account Manager job info icon
IT Account Manager
Description

We’re looking for a Client-Focused Account Manager to join our team. In this role, you’ll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You’ll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.

What You’ll Do

  • Serve as the main point of contact for assigned clients (non-support).
  • Build long-term client relationships and ensure high satisfaction.
  • Lead Quarterly Business Reviews (QBRs) and present service performance.
  • Collaborate with technical leaders on IT roadmaps and budget planning.
  • Identify and manage upsell/cross-sell opportunities.
  • Track contracts, renewals, and licensing.
  • Maintain accurate CRM records and client documentation.

 

BENEFITS:

  •  401K with employer match
  •  Profit sharing plan
  •  Competitive wages
  •  Health Care Coverage
  •  Paid time off
  •  Employer sponsored events

POSITION TYPE:

Full-Time/Regular

Requirements

 What We’re Looking For

  • 3–5+      years in account management, client success, or similar role.
  • Experience in IT services, MSP, SaaS, or telecom preferred.
  • Excellent communication and relationship-building skills.
  • Organized, detail-oriented, and proactive.
  • CRM and Microsoft 365 proficiency.

 

ADDITIONAL GUIDELINES:

  •  18 years of age or older.
  •  Able to provide proof of US Person Status
  •  Willing to submit to a drug screen
  •  Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

 

Lewes, DE
Accounts Receivable (Construction) job info icon
Accounts Receivable (Construction)
Job Type
Full-time
Description

 

Job Summary:

 

The Accounts Receivable (AR) Specialist is responsible for managing the full accounts receivable process, including construction billing (AIA format preferred) and monthly recurring invoicing for managed services contracts. This role ensures accurate invoicing, effective collections, and timely cash application while maintaining strong communication with internal teams and external clients. The ideal candidate has a background in both project-based billing and subscription-style invoicing.

 

Key Responsibilities:

 

Construction Billing (AIA Preferred)

  • Prepare and submit construction invoices using AIA G702/G703 forms or similar formats.
     
  • Coordinate with project managers to ensure all billing aligns with project progress, contracts, schedules of values, and change orders.
     
  • Track retainage, lien waivers, compliance documentation, and billing deadlines.
     
  • Ensure invoices are submitted accurately and on time to general contractors or construction managers.
     

Managed Services & Recurring Billing

  • Generate and manage monthly recurring invoices for managed service clients (e.g., IT services, software licenses, monitoring/support contracts).
     
  • Ensure invoices reflect correct terms, quantities, renewals, and service period dates.
     
  • Work closely with account managers and operations to update pricing or contract changes.
     
  • Reconcile recurring revenue schedules to billing system and customer contracts.
     

Cash Application & Payment Processing

  • Apply payments accurately to customer accounts and invoices (check, ACH, wire, credit card).
     
  • Reconcile daily deposits and monitor for unapplied or misapplied payments.
     
  • Manage overpayments, short payments, and credit memos.
     

Collections & Customer Service

  • Monitor AR aging and follow up with customers on past due accounts across both construction and managed services.
     
  • Investigate and resolve invoice disputes or customer inquiries in a professional and timely manner.
     
  • Collaborate with Sales, Project Management, and Customer Success teams to maintain positive client relationships.
     

Reporting & Reconciliation

  • Prepare weekly/monthly AR aging and billing reports for leadership.
     
  • Assist with month-end close, including AR reconciliations and revenue recognition support.
     
  • Maintain organized documentation of billing activity, contracts, and communications.
     

Compliance & Internal Controls

  • Ensure invoicing aligns with terms outlined in contracts and customer agreements.
     
  • Maintain records of lien waivers, contracts, recurring service schedules, and customer communications.
     
  • Support internal and external audits as needed.
Requirements

 

Education & Experience 

  • 2–5 years of AR experience, including:
     
    • Construction billing experience (AIA format preferred)
       
  • Experience with ERP/accounting systems (QuickBooks)
     
  • Familiarity with CRM tools, ticketing systems, or PSA platforms (e.g., ConnectWise or Hubspot) is a plus.
     

Skills & Competencies

  • High attention to detail, accuracy, and organization.
     
  • Ability to manage multiple billing types and deadlines simultaneously.
     
  • Excellent written and verbal communication skills.
     
  • Strong analytical and problem-solving abilities.
     
  • Proficient in Microsoft Excel and standard office tools.

 

What We Offer

 

Competitive compensation and comprehensive benefits from day one

A collaborative and ethical work culture guided by the Entrepreneurial Operating System (EOS) leadership framework 

Opportunities for personal and professional growth within a supportive environment 

Profit sharing and PTO, reflecting our commitment to work-life balance and employee well-being 

 

 

Why Join SecureNetMD? With nearly two decades of industry leadership, SecureNetMD stands as a beacon of reliability and innovation. Founded by Jack Berberian and Drew Laroche, we have built a legacy of trust, integrity, and excellence. Our long-standing commitment to ethical business practices, coupled with a deep understanding of our clients' needs, makes SecureNetMD a premier destination for professionals seeking meaningful, impactful careers. If you share our values and vision, we encourage you to apply and become part of our enduring legacy. 

 

 

BENEFITS:

  • 401K with employer match
  • Health Care, Dental, and Vision Coverage
  • Employer Provided Life Insurance Policy
  • Profit sharing plan
  • Competitive wages
  • Paid time off
  • Employer sponsored events
  • Education Reimbursment
Lewes, DE
Low Voltage PM/Project Coordinator/Project Assistant job info icon
Low Voltage PM/Project Coordinator/Project Assistant
Job Type
Full-time
Description

We are a leader in the field of Low Voltage Structured Cabling. We seek to hire a seasoned Project Manager/Coordinator/Assistant to join our team. This role ensures projects are completed on time, within scope, and within budget while maintaining high-quality standards. If you're a passionate self-starter, Low Voltage Experience (Fire Alarm, Video Surveillance, Access Control, Intrusion, and Structured Cabling)

 

Key Responsibilities:

  • Project Planning and Coordination
  • Develop project plans, schedules, and budgets.
  • Coordinate all project phases, from design through installation and final commissioning.
  • Work closely with engineering, design, installation teams, and subcontractors.
  • Client and Stakeholder Communication
  • Act as the primary point of contact for clients regarding project updates, scheduling, and change orders.
  • Conduct regular client meetings and project status updates.
  • Ensure client expectations are met or exceeded.
  • Operational Management
  • Procure project materials and manage inventory needs.
  • Coordinate equipment deliveries, installations, and labor resources.
  • Oversee subcontractors and ensure adherence to specifications and safety standards.
  • Technical Oversight
  • Review and interpret low voltage system drawings and specifications.
  • Ensure installations meet relevant codes, standards, and manufacturer recommendations.
  • Provide technical support to installation teams and assist with troubleshooting.
  • Financial Management
  • Track project costs and maintain budget compliance.
  • Manage change orders and project billing in coordination with accounting.
  • Forecast labor and material costs for upcoming project phases.
  • Quality Assurance and Compliance
  • Implement quality control practices to ensure project deliverables meet required standards.
  • Ensure all work is performed according to OSHA and other safety regulations.
  • Maintain documentation and reporting requirements, including project close-out packages.
Requirements
  • In depth knowledge of Low Voltage Systems as described above
  • 5-8 years of project management and related experience
  • Certifications are a huge plus
  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full life cycle
  • Excellent analytical skills
  • Strong interpersonal skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
Salary Description
$75,000 plus
Fully Remote • Lewes, DE
Position

Help Desk Support Technician

Location

Lewes, DE

Join Us →
Position

IT Sales Executive

Location

Fully Remote

Join Us →
Position

Cabling Tech

Location

Wilmington, DE

Join Us →
Position

IT Account Manager

Location

Lewes, DE

Join Us →
Position

Accounts Receivable (Construction)

Location

Lewes, DE

Join us →
Position

Low Voltage PM/Project Coordinator/Project Assistant

Location

Fully Remote • Lewes, DE

Join us →

FAQ

What does ThinkSecureNet do?

We’re a technology solutions provider specializing in Managed Services, Infrastructure, and Communications Solutions. We offer tailored solutions to help organizations navigate the complex technology landscape and achieve their goals. Our expertise and commitment to exceptional service have made us a trusted partner for organizations across various industries.

What is the application process like?

The application process varies depending on the open position. Generally, you'll submit your resume and complete an online application. If your qualifications match the position, we’ll contact you to discuss the next steps. Detailed information is available on our job postings.

Where is ThinkSecureNet located?

While we have physical locations, our services are available nationwide, ensuring we can support clients wherever they are.

What benefits do you offer?

At ThinkSecureNet, we’re committed to supporting the well-being and work-life balance of our employees. Benefits usually include comprehensive health insurance, retirement savings plans, paid time off, and additional perks. The specific benefits may vary based on the employee's role and location. 
Why Do Companies Choose ThinkSecureNet?

Your Trusted Partner

0%
client retention rate
Trusted by industry leaders, we’re more than just a managed service provider; we’re your strategic partner and trusted advisor for all your technology needs. 
0+
years expertise
At ThinkSecureNet, we combine over 15 years of deep expertise and tech innovation to deliver tailored technology solutions.
0
awards
ThinkSecureNet has earned 52 world-class awards for delivering high-quality services with a strong commitment to its mission and innovation.

©2024 ThinkSecureNet, LLC All Rights Reserved | 16657 Coastal Highway, Lewes, DE 19958, US | Privacy Policy | Terms Of Use