IT Careers | ThinkSecureNet

Job Title	Location
Help Desk Support Technician Help Desk Support Technician Job Type Full-time Description We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location. Duties/Skills: All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support. Responsible for installation and maintenance of desktop computers, applications and related technologies. Responsible for end user support for all computer and communications systems, networking and server-side maintenance. Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications. Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks. Work with help-desk ticket system to track and resolve issues. The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels. An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment. Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems. Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution BENEFITS: 401K with employer match Profit sharing plan Competitive wages Health Care Coverage Paid time off Employer sponsored events POSITION TYPE: Full-Time/Regular Requirements REQUIRED EXPERIENCE: Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting. Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification. PHYSICAL: The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. ADDITIONAL GUIDELINES: 18 years of age or older. Able to provide proof of US Person Status Willing to submit to a drug screen Willing to submit to a background check JOB LOCATION: Lewes, DE, United States No relocation assistance provided	Lewes, DE	Join Us →
IT Sales Executive IT Sales Executive Description We seek a highly motivated and competitive sales executive to move our sales to the next level. We require a fighter who understands how to put the bread on the dinner table every night. A self-starter with no BS type of personality who knows how to work a room with the prospecting abilities of a gold hunter. If you understand the drive it takes to succeed and want to pave your way, SecureNetMD is the perfect small business you are looking for. Please have the following foundational capabilities before hitting the apply button: High-Level Sales Expertise. If you have knowledge or experience with SPIN Solutions Selling or Gap Selling, this posting is directly for you. Capability to talk to anyone and convey complex ideas to them. Our core value, love what you do and show optimism toward solving complex problems. Aptitude to create and establish relationships based on credibility and expertise. Ability to demonstrate leadership in both the formal and informal capacity. A talent to establish yourself as a peer with the executive and C-suite individuals. Strong prospecting skills and the ability to build your own book of business. A must! Business Acumen. You must have an upper-level understanding of business and how business works across functional groups. A solid understanding of the managed service space/cyber security, telecommunication, SaaS networking, etc. The skills to develop and execute a robust sales strategy and market plan. What you must do: Revenue Growth Drive $1.5 Million in business revenue within the fiscal year Make at least 25 Cold calls per day or whatever it takes to get there Make a minimum of 50 Outboard emails per day Get social, attend one networking event per week Have at least eight scheduled new meetings per month 4 New deals per month with an average deal size of $35,000 Customer Loyalty Retain 95% of top-tier accounts over the year Conduct quarterly business reviews with all key accounts to identify new opportunities Market Expansion Additional revenue streams from new geographical regions, industries, or customer segments. Year-over-year growth: achieve a 5% increase in overall sales year-over-year Brand Advocacy Advocates to promote the brand on social media, reviews, and personal networks. Stronger Reputation: positive testimonials and reviews Increase referral rate and customer retention rate. What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your personal time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives are a part of our everyday lives here at SecureNetMD. Plus, a company car, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer. Why us and not them? We know what we are doing in the IT world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the mastermind of the company, has been the sales leader. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client’s technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today. Requirements Day to Day Activities: Achieve Sales Targets Develop New Business Manage Key Accounts Understand Client Needs Strategic Planning Market Intelligence Collaborate Across Departments Forecasting and Reporting Negotiate and Close Deals	Fully Remote	Join Us →
Cabling Tech Cabling Tech Description Duties/Skills: Install, maintain, and repair cable systems, most often involved with television and internet services Test and troubleshoot issues with network communication Conduct thorough inspections of cable lines to ensure the system is working correctly Repair related poles and towers to resolve cable issues Pull, route, or label CAT5 or CAT6 cable Install various support structures, including cable racks, j-hooks, innerduct, and other related structures Communicate and collaborate with other members of the field service team to resolve complex issues Provide high-quality service to all customers BENEFITS: 401K with employer match Health Care Coverage Profit sharing plan Competitive wages Paid time off Employer sponsored events Requirements JOB REQUIREMENTS: High school diploma or equivalent 1+ years of experience installing, maintaining, and repairing cable for network communications Valid driver’s license with a clean driving history Strong knowledge of industry standard cable specifications Communication skills with the ability to successfully collaborate with other members of the team Solid problem-solving capabilities PHYSICAL: Lifts at least 100 pounds at one time and 60 pounds for an extended period of time Relocates a twelve-foot stepladder without assistance Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English May use a standard ladder with carrying tools Must be committed to excellence and generate a high quality of work Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment ADDITIONAL GUIDELINES: 18 years of age or older. Able to provide proof of US Person Status Willing to submit to a drug screen Willing to submit to a background check Job Location: Lewes, DE, United States No relocation assistance provided Position Type: Full-Time/Regular Salary Description $24 to $30 per hour	Wilmington, DE	Join Us →
Staff Accountant Staff Accountant Description Are you someone who finds joy in spreadsheets, thrives on accuracy, and gets satisfaction from making sure every number is exactly where it should be? We’re looking for a Staff Accountant who loves the details, enjoys digging into the data, and takes pride in keeping our accounting operations running smoothly. What You'll Do: Own the day-to-day accounting tasks, ensuring transactions are recorded accurately and on time Reconcile accounts and resolve discrepancies with precision and efficiency Assist with audits, preparing documentation and supporting materials Prepare journal entries and maintain general ledger integrity Support month-end and year-end close processes Help identify opportunities to streamline processes and improve accuracy What We're Looking For: Bachelor’s degree in Accounting, Finance, or related field 4+ years of accounting experience Love for spreadsheets (Excel skills are a must) and working with financial data Strong attention to detail—you’re the type who notices when things are off by a penny Someone who enjoys routine and process but is always looking for ways to make things better A team player who communicates clearly and works well with others Experience with QuickBooks is a plus Why Join Us: Collaborative, supportive team environment Opportunity to work on a wide variety of accounting projects Stability, growth, and opportunities to develop your career Competitive salary and benefits If you’re someone who takes pride in clean, balanced books and loves bringing order to the numbers, we’d love to meet you!	Lewes, DE	Join Us →
IT Sales Executive- MD IT Sales Executive- MD Description At SecureNetMD, we've been a trusted name in IT infrastructure for over 17 years, driven by our commitment to excellence, integrity, and innovation. We are seeking a full-time, highly motivated and competitive Sales Executive to elevate our sales efforts. This role is ideal for a self-starter who exemplifies high-level sales expertise, exceptional communication skills, and a steadfast dedication to client service. About the Role: As an IT Sales Executive, you will be at the forefront of our business development initiatives, driving revenue growth and expanding our market presence. This position requires someone who can seamlessly transition from prospecting new clients to managing key accounts. If you have the resolve to achieve ambitious sales targets and navigate complex challenges with integrity, we invite you to join us. Core Responsibilities: Revenue Growth: Drive $1.5 million in business revenue within the fiscal year through proactive sales strategies. Prospecting: Make at least 25 cold calls and 50 outbound emails per day to generate new business opportunities. Networking: Attend one networking event per week to expand professional connections and identify potential clients. Client Meetings: Schedule at least eight new meetings per month to present our solutions to prospective clients. Deal Closure: Secure four new deals per month with an average deal size of $35,000. Customer Retention: Retain 95% of top-tier accounts over the year by conducting quarterly business reviews and identifying new opportunities. Market Expansion: Explore additional revenue streams from new geographical regions, industries, or customer segments, aiming for a 5% increase in overall sales year-over-year. Brand Advocacy: Promote the brand on social media, gather positive testimonials and reviews, and increase referral and customer retention rates. Qualifications: Sales Expertise: High-level sales experience, preferably with knowledge of SPIN Solutions Selling or Gap Selling methodologies. Communication Skills: Ability to convey complex ideas clearly and establish relationships based on credibility and expertise. Leadership: Demonstrated leadership capabilities in both formal and informal capacities. Executive Presence: Talent for engaging with executive and C-suite individuals as a peer. Prospecting Skills: Strong ability to build and manage a personal book of business through effective prospecting. Business Acumen: Upper-level understanding of business operations across functional groups. Industry Knowledge: Solid understanding of the managed service space, including cybersecurity, telecommunications, SaaS, and networking. Strategic Planning: Skills to develop and execute robust sales strategies and market plans. Daily Responsibilities: Achieving sales targets through proactive outreach and relationship-building. Developing new business opportunities by identifying and engaging potential clients. Managing key accounts to ensure client satisfaction and identify upselling opportunities. Understanding client needs to tailor solutions effectively. Engaging in strategic planning to align sales efforts with company goals. Gathering market intelligence to stay informed about industry trends and competitor activities. Collaborating across departments to ensure seamless service delivery. Forecasting and reporting sales performance to leadership. Negotiating and closing deals to achieve revenue objectives. What We Offer: Competitive compensation and comprehensive benefits from day one A collaborative and ethical work culture guided by the Entrepreneurial Operating System (EOS) leadership framework Opportunities for personal and professional growth within a supportive environment Profit sharing and PTO, reflecting our commitment to work-life balance and employee well-being Additional Requirements: Must be 18 years of age or older Must provide proof of U.S. Person Status Willingness to submit to a background check and drug screening Why Join SecureNetMD? With nearly two decades of industry leadership, SecureNetMD stands as a beacon of reliability and innovation. Founded by Jack Berberian and Drew Laroche, we have built a legacy of trust, integrity, and excellence. Our long-standing commitment to ethical business practices, coupled with a deep understanding of our clients' needs, makes SecureNetMD a premier destination for professionals seeking meaningful, impactful careers. If you share our values and vision, we encourage you to apply and become part of our enduring legacy.	Fully Remote, DE	Join Us →

Position

Help Desk Support Technician

Location

Lewes, DE

Join Us →

Position

IT Sales Executive

Location

Fully Remote

Join Us →

Position

Cabling Tech

Location

Wilmington, DE

Join Us →

Position

Staff Accountant

Location

Lewes, DE

Join Us →

Position

IT Sales Executive- MD

Location

Fully Remote, DE

Join Us →

FAQ

What does ThinkSecureNet do?

We’re a technology solutions provider specializing in Managed Services, Infrastructure, and Communications Solutions. We offer tailored solutions to help organizations navigate the complex technology landscape and achieve their goals. Our expertise and commitment to exceptional service have made us a trusted partner for organizations across various industries.

What is the application process like?

The application process varies depending on the open position. Generally, you'll submit your resume and complete an online application. If your qualifications match the position, we’ll contact you to discuss the next steps. Detailed information is available on our job postings.

Where is ThinkSecureNet located?

While we have physical locations, our services are available nationwide, ensuring we can support clients wherever they are.

What benefits do you offer?

At ThinkSecureNet, we’re committed to supporting the well-being and work-life balance of our employees. Benefits usually include comprehensive health insurance, retirement savings plans, paid time off, and additional perks. The specific benefits may vary based on the employee's role and location.

Why Do Companies Choose ThinkSecureNet?

Your Trusted Partner

client retention rate

Trusted by industry leaders, we’re more than just a managed service provider; we’re your strategic partner and trusted advisor for all your technology needs.

years expertise

At ThinkSecureNet, we combine over 15 years of deep expertise and tech innovation to deliver tailored technology solutions.

awards

ThinkSecureNet has earned 52 world-class awards for delivering high-quality services with a strong commitment to its mission and innovation.

Join Our Team & Build Your Future at ThinkSecureNet

What You'll Do:

What We're Looking For:

Why Join Us:

Help Desk Support Technician

IT Sales Executive

Cabling Tech

Staff Accountant

IT Sales Executive- MD

FAQ

What does ThinkSecureNet do?

What is the application process like?

Where is ThinkSecureNet located?

What benefits do you offer?

Your Trusted Partner