Join the team

Description

We are seeking a self-directed and highly detail oriented individual to join our team as a Help Desk Technician. This role will support our client database at our Lewes, DE office location.

Duties/Skills:

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being support.

• Responsible for installation and maintenance of desktop computers, applications and related technologies.
• Responsible for end user support for all computer and communications systems, networking and server-side maintenance.
• Applicant must provide professional, prompt and courteous end user assistance for all computing devices and applications.
• Troubleshoot and replace hardware, hard drives, memory, and other networking peripherals. Install operating systems, reload, desktops and notebooks.
• Work with help-desk ticket system to track and resolve issues.
• The qualified applicant must have the ability to handle a large number of calls and tickets and the ability to work with users of all levels.
• An eager and helpful attitude is a must. Work is performed with little supervision and requires initiative and judgment.
• Tier I - Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
• Tier II - Resolving more complex issues requiring detailed systems and application knowledge; these issues have been escalated from Tier I; Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation
• Tier III - Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve; Analyzing and identifying trends in issue reporting and devising preventive solution; Mentoring other help desk personnel on hardware and software problem analysis and resolution

BENEFITS:

• 401K with employer match
• Profit sharing plan
• Competitive wages
• Health Care Coverage
• Paid time off
• Employer sponsored events

POSITION TYPE:

Full-Time/Regular

REQUIRED EXPERIENCE:

• Tier I - An entry-level position, normally requires less than (2) years of work experience and may require an associate’s degree or completion of coursework at a technical
• Tier II - Require (2) to (4) years of work experience and may require a bachelor’s degree or a two- year degree and additional, equivalent work experience in a help desk setting.
• Tier III- Require four or more years of help desk experience, may require a bachelor’s degree in computer science or a related field, and/or professional certification.

PHYSICAL:

The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

ADDITIONAL GUIDELINES:

• 18 years of age or older.
• Able to provide proof of US Person Status
• Willing to submit to a drug screen
• Willing to submit to a background check

JOB LOCATION:

Lewes, DE, United States

No relocation assistance provided

Administrative assistant duties and responsibilities include providing administrative support to ensure the efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Administrative assistants are responsible for confidential and time-sensitive material. Familiar with a variety of the field's concepts, practices, and procedures.

Ability to effectively communicate via phone and email, ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and promptly. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals; a wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

• Answer and direct phone calls
• Organize and schedule appointments and meetings
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Provide information by answering questions and requests
• Take dictation
• Research and creates presentations
• Generate reports
• Handle multiple projects
• Prepare and monitor invoices
• Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Organize travel arrangements for senior managers
• Write letters and emails on behalf of other office staff
• Book conference calls, rooms, taxis, couriers, hotels, etc.  
• Cover the reception desk when required
• Maintain computer and manual filing systems
• Handle sensitive information in a confidential manner
• Take accurate minutes of meetings
• Coordinate office procedures
• Reply to email, telephone, or face to face inquiries
• Develop and update administrative systems to make them more efficient
• Resolve administrative problems
• Receive, sort, and distribute the mail
• Answer telephone calls and pass them on
• Manage staff appointments
• Oversee and supervise the work of junior staff
• Maintain up-to-date employee holiday records
• Coordinate repairs to office equipment
• Greet and assist visitors to the office
• Photocopy and print out documents on behalf of other colleagues
• Provide polite and professional communication
• Implement clerical duties and administrative processes
• Conduct data entry
• Confirm restaurant reservations for senior staff

• Proven admin or assistant experience
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Office
• At least 7 years of experience in the field or in a related area
• High school diploma or equivalent; college degree preferred