Emergency response organizations rely on communications systems that are as dependable as their personnel. For the Rehoboth Beach Volunteer Fire Company (RBFC), a growing call volume and expanding service population made it clear that their legacy phone system could no longer support operational demands, security requirements, or long-term scalability.
RBFC hired ThinkSecureNet to be its Single-Source Partner for Managed Technology, Communications, and IT Infrastructure solutions. This partnership is delivering a modern, secure, and reliable communications platform designed to support the fire company’s mission today and into the future. By consolidating services under one partner, RBFC gained improved call reliability, upgraded cabling structure, strengthened communications security, streamlined call routing, and can rely on 24/7/365 support from ThinkSecureNet.
The Rehoboth Beach Volunteer Fire Company protects a 32-square-mile service area in coastal Delaware, serving approximately 30,000 year-round residents. During peak tourist season, that population expands to more than 300,000 people.
With nearly 200 members and more than 5,700 annual fire, rescue, and EMS calls, RBFC operates in an environment where communications reliability is essential. Calls must be routed correctly; information must be transmitted securely, and staff must be able to depend on their systems during emergencies, severe weather events, and peak seasonal demands.
Since its founding in 1906, RBFC has continually modernized its equipment, apparatus, and operations to meet the evolving needs of the community. Updating the RBFC communications infrastructure represented the next critical step in continuing that legacy of innovation.
RBFC’s existing internal non-emergency infrastructure presented several limitations common to legacy systems:
For an organization that responds to emergencies 24 hours a day, communication failures and delays are not an option.
RBFC needed more than just a new phone system—they needed a strategic partner capable of delivering a secure, resilient communications environment supported by ongoing management and expertise.
ThinkSecureNet delivered a fully modernized communications solution designed specifically for RBFC’s operational environment, integrating infrastructure, implementation, and ongoing support under one trusted provider. Key elements of the implementation included:
ThinkSecureNet successfully ported all existing phone numbers, ensuring continuity of service with no disruption to emergency communications or community access.
Call flows were carefully configured to match RBFC’s operational structure, ensuring that calls are now directed quickly and accurately to the appropriate personnel or department.
Seven desktop phones and extensions were provisioned, installed, and fully configured to provide reliable, high-quality voice communications across the organization.
Recognizing the mission-critical nature of emergency communications, ThinkSecureNet worked closely with RBFC to retain copper line connectivity for redundancy, ensuring continued communications capability even in adverse conditions.
ThinkSecureNet provided staff training to ensure a smooth transition and continues to deliver service desk support, ensuring the system remains reliable, secure, and fully operational.
Beyond modernization, ThinkSecureNet’s approach focused on strengthening both the reliability and security of RBFC’s communications.
Key improvements included:
“We are now able to have Wi-Fi through the building with multiple access points, different security logins, secure printing, and even a guest network.”
- Mike Simpler
This transformation ensured that RBFC’s communications systems now align with the critical nature of their emergency response mission.
By working with ThinkSecureNet as a single-source partner, RBFC eliminated the complexity of managing multiple vendors for communications, infrastructure, and support. This approach delivered several key advantages:
One trusted partner responsible for implementation, management, and ongoing support.
Integrated infrastructure designed and maintained as a cohesive, secure solution.
Communications systems managed with security as a core design principle.
Reduced internal burden on staff and volunteers to manage technical systems. Calls go where they are supposed to the first time.
Infrastructure designed to grow and adapt as operational demands evolve.
Emergency responders rely on technology that performs without hesitation. By modernizing RBFC’s communications infrastructure, ThinkSecureNet provides a reliable foundation that supports the fire company’s mission to protect life and property.
With a secure, modern communications system and ongoing managed support, RBFC can focus on what matters most—serving its community with confidence, knowing its communications infrastructure is dependable, secure, and built for the future.