When you're providing mental health care, technology problems aren't just inconvenient—they can interrupt patient care, disrupt communication, and create unnecessary stress for staff.
That's why Mental Edge Counseling, a growing outpatient behavioral health practice with offices in Delaware and North Carolina, has trusted ThinkSecureNet for more than five years.
From day-to-day IT support and cybersecurity to business continuity planning, phone systems, and strategic technology guidance, ThinkSecureNet manages the practice's technology so clinicians can focus on caring for patients—not troubleshooting technology issues.
The relationship started with people—not just technology.
"When we first met with them, Jack was there personally," Julia Pritchett, co-owner of Mental Edge Counseling said. "I didn't even realize he was the owner until halfway through the meeting."
That accessibility hasn't changed.
Whether it's owner Jack Berberian, Account Manager Paige, or a member of the support team, Pritchett says help is always just a phone call away.
"I know that no matter what, I can always count on them."
Instead of waiting in a ticket queue, she can quickly connect with someone who already understands the practice and its technology.
"I can reach out when something is urgent," she said. "We can get things done fast, and sometimes that's exactly what we need."
As Mental Edge Counseling expanded into North Carolina, ThinkSecureNet ensured technology never slowed the opening of the new location.
The team coordinated and continues to manage a wide range of services for Mental Edge:
To protect operations, ThinkSecureNet also implemented business continuity solutions, including automatic cellular failover that keeps the practice connected even if its primary internet service is interrupted. Email backup services help safeguard critical communications, while ongoing technology planning helps the practice budget for equipment lifecycles, infrastructure upgrades, and future growth.
"They make your life easy," Pritchett said.
ThinkSecureNet also connected the practice with trusted partners for secure patient communications and HIPAA compliance training.
Many companies become less personal as they grow. Pritchett says ThinkSecureNet has done the opposite.
"I feel like some companies get so big that you become a number. That has never happened with ThinkSecureNet."
Even as team members have changed over the years, the experience has remained consistent.
"Even when people change, the level of service never changes."
That reliability has earned the practice's trust.
Healthcare practices need HIPAA-compliant, secure, dependable technology without unpredictable costs.
"I've never felt like we've had to cut back on services because they became unaffordable," Pritchett said. "They understand small businesses."
By combining responsive support with practical recommendations, ThinkSecureNet helps clients invest wisely in technology while avoiding unnecessary expenses.
When asked if she would recommend ThinkSecureNet to another business owner, Pritchett doesn't hesitate.
"I would recommend them highly."
For Mental Edge Counseling, ThinkSecureNet delivers far more than IT support. The company provides proactive technology management, cybersecurity, communications, business continuity, and strategic planning—all backed by people who know the business and genuinely care about its success.
"You're going to get a personalized approach."
ThinkSecureNet serves as a single-source technology partner, providing managed IT services, cybersecurity, communications, infrastructure and disaster recovery solutions for organizations across healthcare, education, government, construction, hospitality and professional services. By combining proactive support with strategic guidance, ThinkSecureNet helps organizations reduce downtime, strengthen security, and simplify technology management so they can focus on serving their customers and growing their business.